This interactive assessment placed learners in realistic customer scenarios, challenging them to make decisions and experience the consequences of their choices. Along the way, learners were encouraged to self-assess their performance and reflect on their approach.
Progress was structured as a linear journey of 10 customer calls—successfully resolving one interaction unlocked the next, creating a sense of momentum and achievement. The module was designed and developed in Articulate Storyline, with custom visuals created in Adobe Photoshop.
